Terms of Service

Welcome to Moksham Spirituals. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. About Our Store

Moksham Spirituals offers spiritual and traditional products, including Karungali malas, bracelets, bands, Rudraksha products, crystals and related spiritual accessories.

Product images are provided for reference. Due to the natural characteristics of materials such as wood, beads and natural stones, slight variations in colour, size, pattern and appearance may occur.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

• Natural products may have variations in appearance.

• Colours may appear slightly different depending on the customer's screen.

• Product specifications may be updated from time to time.

• Availability is subject to stock.

We reserve the right to correct errors or update product information when necessary.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, mobile number, delivery address and other required details.

An order is considered confirmed after successful order placement and/or payment confirmation, as applicable.

We reserve the right to cancel or decline an order in situations including:

• Incorrect or incomplete customer information.

• Product unavailability.

• Suspected fraudulent or unusual transactions.

• Repeated delivery failures or other circumstances that may create a significant delivery risk.

If an order is cancelled by us after payment has been received, the applicable refund will be processed according to our Return & Refund Policy.

4. Pricing & Payments

All product prices displayed on the website are in Indian Rupees (₹) unless stated otherwise.

Prices may change without prior notice. The price applicable at the time of successful order placement will generally apply to that order.

Available payment methods may include online/prepaid payment and Cash on Delivery (COD), depending on product, location and availability.

Prepaid means payment is completed online before dispatch.

COD means the customer pays the full order amount at the time of delivery.

5. Shipping & Delivery

We aim to dispatch confirmed orders within the timelines communicated on our website or during the ordering process.

Delivery timelines may vary depending on:

• Customer location

• Courier service

• Weather and operational conditions

• Holidays or unforeseen circumstances

• Incorrect or incomplete address information

• Customer availability at the delivery location

Once an order is handed over to the courier, delivery is subject to the courier's network and operational processes.

Customers are responsible for providing a complete and accurate delivery address and an active mobile number.

6. Pranaprathista Pooja

Moksham Spirituals follows a Pranaprathista Pooja process for applicable orders before dispatch.

The pooja process is part of our spiritual preparation and is performed according to our operational schedule.

Individual pooja videos or personalized video recordings are not guaranteed with every order.

7. Spiritual & Wellness Disclaimer

Our products are intended for spiritual, traditional and personal use.

Any descriptions relating to spiritual significance, traditional beliefs, energy, prosperity, protection, balance or well-being are provided as part of traditional or spiritual practices and should not be considered medical, scientific or guaranteed claims.

Our products are not intended to diagnose, treat, cure or prevent any medical condition and should not replace professional medical advice or treatment.

Individual experiences may vary.

8. Product Care

Customers are responsible for following the care instructions provided with the product or on the website.

Damage caused by improper handling, excessive moisture, chemicals, misuse, modifications or normal wear and tear may not qualify for replacement or refund.

9. Returns, Replacements & Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

10. Intellectual Property

All website content, including:

• Brand name and logo

• Product photographs

• Graphics and designs

• Text and descriptions

• Videos

• Website layout and other original content

belongs to Moksham Spirituals or its respective licensors and may not be copied, reproduced, modified or commercially used without prior permission.

11. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with website security or functionality.

• Submit false or misleading information.

• Copy or misuse website content.

• Attempt unauthorized access to our systems or accounts.

We reserve the right to restrict access to the website where misuse or unlawful activity is suspected.

12. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services and other technology providers.

These services may have their own terms and privacy policies. Moksham Spirituals is not responsible for the independent policies or actions of third-party service providers.

13. Privacy

Customer information is handled according to our Privacy Policy.

By using our website and placing an order, you acknowledge that information necessary to process your order may be shared with relevant service providers such as payment processors and delivery partners.

14. Changes to These Terms

Moksham Spirituals may update these Terms of Service from time to time to reflect changes to our products, services, business operations or legal requirements.

The updated version will be published on this page with the revised effective date.

15. Contact Us

For questions regarding these Terms of Service, orders or customer support:

Moksham Spirituals
Customer Support: 8105469038

By using our website or placing an order, you acknowledge that you have read, understood and agreed to these Terms of Service.