Shipping Policy

At Moksham Spirituals, we carefully prepare and pack every order before handing it over to our delivery partners. This Shipping Policy explains our order processing and delivery process.

1. Order Processing

Orders are processed after successful order confirmation.

Our Pranaprathista Pooja is performed daily between 5:00 PM and 6:00 PM, and orders are dispatched after the pooja process.

Orders confirmed before 2:00 PM are generally eligible for same-day dispatch, subject to order verification and operational conditions.

Orders confirmed after the cut-off time may be processed for the next available dispatch.

2. Delivery Time

Delivery time depends on the destination, courier network and other operational factors.

Estimated delivery timelines will be communicated during the ordering process or through the order/shipping updates.

Delivery may take longer due to:

• Remote locations

• Weather conditions

• Public holidays

• Courier delays

• Incorrect or incomplete address details

• Customer unavailability

• Operational disruptions

Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order value, shipping service and other applicable factors.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/Flat number

• Street/locality

• City

• State

• Pincode

• Active mobile number

• Landmark, where helpful

Once an order has been dispatched, changes to the delivery address may not always be possible.

5. Courier Delivery

Orders are shipped through our available logistics and courier partners.

After dispatch, customers may receive tracking information through the contact details provided during checkout.

Courier delivery is subject to the courier partner's network, serviceability and operational procedures.

6. Customer Availability

Customers are requested to remain available at the delivery address and respond to courier calls when required.

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the customer cannot be contacted, or the parcel is refused, additional delivery attempts or return-to-origin (RTO) may occur.

7. COD Orders

For Cash on Delivery (COD) orders, the customer must pay the full order amount at the time of delivery.

Customers should accept the parcel when the order has been placed intentionally and the delivery details are correct.

Repeated COD refusals, unsuccessful deliveries or RTOs may affect future COD availability.

8. Delayed Shipments

Although we work to dispatch and deliver orders promptly, courier delays can sometimes occur after the parcel has been handed over to the delivery partner.

If your shipment is delayed, please contact us with your Order ID and registered mobile number, and our team will assist with tracking and follow-up.

9. Damaged Packages

If the outer package appears damaged at the time of delivery, customers are advised to record a continuous unboxing video while opening the package.

If the product is damaged or an incorrect product has been received, please contact us within 48 hours of delivery with the Order ID and supporting photos/videos.

Please refer to our Return & Refund Policy for further details.

10. Delivery Completion

A shipment may be marked as delivered by the courier partner according to its delivery records.

If you believe your parcel has been incorrectly marked as delivered, please contact us immediately with your Order ID so that we can raise the matter with the courier partner.

11. International Shipping

Currently, shipping availability may be limited to selected locations. Any international shipping availability, charges, duties or taxes will be communicated separately where applicable.

12. Contact Us

For shipping or delivery assistance:

Moksham Spirituals
Customer Support: 8105469038

Please keep your Order ID ready when contacting us so our team can assist you quickly.