Return & Refund Policy

At Moksham Spirituals, we carefully check and pack every order before dispatch. As our products are spiritual and personal-use items, we follow the return and refund terms below.

1. Returns

Returns are accepted only in the following situations:

• The product received is damaged during transit.

• The wrong product was delivered.

• The product received has a manufacturing or quality issue.

Please contact us within 48 hours of delivery with your order details and clear photos/videos of the product and packaging.

Products must be unused and returned in their original condition and packaging.

2. Non-Returnable Products

Returns are generally not accepted for:

• Products that have been used or worn.

• Products damaged due to improper handling or care.

• Products altered, modified or repaired after delivery.

• Products returned without the original packaging.

• Change-of-mind or personal preference after delivery.

• Spiritual products that have been opened, used or worn after delivery.

3. Unboxing Video

For damaged, incorrect or defective products, we strongly recommend recording a continuous unboxing video immediately when opening your package.

This helps us verify the condition of the package and product and process your request faster.

4. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Replacement

Where appropriate, we may offer a replacement product instead of a refund, depending on product availability and the nature of the issue.

6. Wrong or Missing Items

If you receive a wrong or missing product, please contact us within 48 hours of delivery with your order number and supporting photos/videos.

We will verify the issue and provide the appropriate resolution.

7. Return Shipping

If the issue is confirmed to be due to an incorrect, damaged or defective product supplied by Moksham Spirituals, we will guide you regarding the return process.

For returns requested for reasons not covered by this policy, return shipping costs may be borne by the customer.

8. Order Cancellation

Cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

For COD orders, refusing or rejecting a parcel at the time of delivery does not automatically qualify as a return or refund.

9. Pranaprathista Pooja

Orders may undergo Pranaprathista Pooja before dispatch as part of our spiritual preparation process. Once the process and dispatch have been completed, cancellation or return based solely on a change of mind may not be accepted.

10. How to Contact Us

For return, replacement or refund assistance, please contact Moksham Spirituals with:

Order ID:
Customer Name:
Registered Mobile Number:
Reason for Request:
Photos/Videos (if applicable):

We will review your request and assist you with the appropriate resolution.

Moksham Spirituals
Customer Support: 8105469038